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FAQ's


FAQs


1. How do I select an engagement ring?

At The Australian Diamond Company, our reputation is built on making every effort to give you the best in design and quality to ensure your creation perfectly reflects your special occasion. To purchase an engagement ring with confidence, we recommend you consider the design elements that will shape the ring. This task often raises questions about several elements related to materials and design choices. To confidently answer these questions, it is useful to pay attention to the taste and style of the person you are buying for. Our diamond specialists are skilled in guiding the design and precious gem selection of your piece to enhance its specialty.

2. How do I choose a diamond?

In the research phase of your selection, you may find yourself tangled in a web of complex information about diamonds leaving you overwhelmed with technical terms and the plethora of options available. As diamonds are comprised of many variables, it is important to seek advice from an expert experienced in guiding diamond purchasing. At ADC our consultants are equipped with the knowledge and skill to guide consumers towards the stone that best suits their criteria and taste. To discover more, we invite you to schedule an appointment to meet with an ADC diamond specialist.

3. How long does it take to craft an engagement ring?

Upon confirmation of an order, our master jewellers will craft your piece in your desired design and materials. To ensure exceptional craftsmanship, the estimated time for completion can be advised based on your selection. Please contact us on 03 9660 4455 to discuss your options.

4. Does ADC work with a range of precious gems?

Yes. While we are well known for our exceptional bridal diamond pieces, the team of jewellers at ADC also offer their expertise in precious gems such as rubies, sapphires, emeralds, tourmalines and so on. Please see our Care Guide for more information about coloured gems.

5. Does ADC offer pieces to suit non-bridal occasions?

Yes, ADC crafts fine jewellery in a range of exceptional materials and precious stones to suit any occasion and style.

6. How does the custom design process work?

Our on-site workshop and team of skilled jewellers enables our clients to take creative control of their special creation. No matter the occasion, we welcome creativity and offer our expertise to guide your selection. To begin the bespoke process, we invite you to meet with one of our diamond specialists for a personal consultation.

7. Can ADC use my existing diamonds that were not purchased from ADC?

Not in every case. Our commitment to quality means our precious gems undergo a strict selection criteria to ensure exceptional results. While we appreciate the sentimentality of stones sourced through family heirlooms and the like, we cannot guarantee the quality of such gems.

8. Does ADC offer insurance for my jewellery?

ADC understands your jewellery is of significant sentimental value. That’s why we have partnered with QReport to provide our clients with an insurance policy that is specifically tailored to your jewellery items. Upon purchase, you may speak to a diamond specialist to discover more about the cover available to you.

9. Why can’t I get a quote over the phone or email for a diamond?

As each diamond is unique in quality and appearance, we cannot provide fixed quotes for diamonds against a budget or the 4Cs over the phone or in email. In our showroom, we demonstrate the unique characteristics of each diamond with our expertise and specialty equipment. This precise level of detail cannot be expressed over the phone or in an email and only serves to create a relationship of pricing against a certificate. By viewing diamonds in person, you are equipped with the insight and confidence required to make an informed decision.

10. Do I have to book an appointment to visit the showroom?

While it is not a strict requirement, we recommend you schedule an appointment to ensure a diamond specialist will be available at a time convenient for you.

11. Does ADC deal in second-hand goods?

No. As our commitment to quality is the cornerstone of our success, we do not buy, sell or trade in second-hand goods. This policy includes the purchase of diamonds, gems and materials purchased from ADC.

12. Are goods sold with a warranty? If so, what are the conditions?

Every ADC creation is sold with a lifetime warranty that covers workmanship related issues on the condition that each ADC creation is maintained by visiting our showroom for a complimentary assessment and clean once every 12 months. This means repairs related to workmanship can be carried out as a complimentary gesture to ensure your piece looks as gorgeous as it did the day you took it home. Impact damage and loss are not covered by our warranty policy.

13. What maintenance services are included in my purchase?

All ADC creations are sold with a lifetime cleaning and assessment service to ensure your pieces remain in optimum condition. This can be done by visiting our showroom and requires approximately 10-15 minutes per piece.

14. How should I care for my jewellery?

Jewellery lives with us. To maintain the condition of your pieces, they should be carefully worn and cleaned regularly to avoid damage and signs of wear. See our Care Guide for more information. All ADC creations can be professionally cleaned and polished as a complimentary service. Simply visit our website or call 03 9660 4455 to schedule an appointment to visit our showroom.

15. Can diamonds fall out of my diamond jewellery?

By avoiding impact damage to your special pieces, you minimise the risk of a diamond loosening from the setting and falling out. As each diamond is set in precious metal, it is important to protect precious stones from impact damage and wear.

16. How do I have my ADC ring cleaned?

Pieces purchased at ADC can be professionally cleaned and polished as a complimentary service. Simply visit our showroom to speak to a diamond specialist about this service.

17. Can I wear my rings or jewellery every day?

Every ADC creation serves as a reminder of something special. We encourage our clients to wear their pieces as often as desired, while being mindful to remove jewellery when performing manual tasks or coming into contact with harsh chemicals, lotions, perfumes and surfaces that may impact the condition of rings and other jewellery pieces.

18. Can I remodel my existing ADC piece?

Yes. ADC offers a unique bespoke service that allows clients to remodel their existing pieces. This process begins in our specialised remodel consultation where you can meet with a diamond specialist and designer to discuss your options to ensure the ideal outcome.

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